Contact Us

Please use the form on the right to contact us.

 


London
United Kingdom

Shipping Information

Shipping Information

 

At present No.22 Limited only delivers online orders to UK addresses (excluding the Channel Islands).


UK mainland orders will be delivered within 3-5 working days.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas.

Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.

The parcel will be delivered by a 3rd Party company called MyHermes.
Someone will need to be in to receive the order and if they are not a ‘sorry we missed you’ card will be left and delivery will need to be reorganised  – there will be no extra charge.

 

Returns Policy

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by emailing shop@no-22.com. We will inform you of the returns process. This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

Returns for purchases made online will not be accepted for return or exchange at a No.22 Candles retailer.

Please ensure you obtain a Proof of Postage when you return the goods to us in the unlikely event that we do not receive the returned parcel.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: We will not provide a full refund if goods show signs of unreasonable use

Bespoke goods cannot be returned unless they are faulty.